Returns & Refund Policy

Last updated: August 2026

Return Window

        📦 You can return products within 7 days of delivery. Items must be unused and in original packaging.
    

Eligible for Return

Product received is damaged or defective
Wrong product delivered
Product significantly different from description
Missing parts or accessories

Not Eligible for Return

Products used, opened, or with broken seals (paints, chemicals, liquids)
Products damaged due to misuse or improper handling
Customized or made-to-order items
Items marked as "Non-Returnable" on product page

How to Request a Return

Go to Your Orders and select the order
Click "Return Items" and provide reason
Our team will review and approve within 24-48 hours
A pickup will be scheduled at your address

Refund Process

Online payments: Refund processed within 5-7 business days to original payment method
COD orders: Refund via bank transfer (NEFT/IMPS) within 7-10 business days

Exchanges

If you'd like a replacement instead of a refund, please contact us at support@ashupads.in within the return window. Exchanges are subject to product availability.

Cancellations

You can cancel your order anytime before it's shipped from your Orders page. Once shipped, you'll need to wait for delivery and then initiate a return.